Miami Beach Resort & Spa

melanie brown Edited 7 years ago

Customer service is excellent from the Front desk and in the dinning area to the housekeeping!! Food is good. And the room stayed clean. The housekeeping was absolutely fantastic! The view from my room is PHENOMENAL!! The bathroom toilet is really really short, and there is no fan in the bathroom. The carpet in the room seem moist, but it didn't smell. There is direct access to the beach/pool, There is no room service, and no cable television. The workout area should be off limits until further repairs are made, as it looks unsafe. Overall with all the other hotels options, I will likely give another resort a try. I wouldn't say I'd never come back... but I'd definitely come back after updates are made.

Jerica Smith 8 years ago

This place has the most amazing views and the food on the property is great. Well prepared and filling. However, as many others have stated the rooms are a bit outdated and could use some sprucing. The pool is nicely kept and the staff are very nice. There were so many tedious things we needed that were done immediately and without qualm. I really appreciated the assistance of the manager; he was accommodating and very nice overall. This trip could have been very different had he not done all he could to assure we were happy and enjoying ourselves.

oliverchaddy 8 years ago

Just checked out yesterday after staying four nights. I enjoyed my stay. The room did have a flat screen TV and the view is priceless. It could use some upgrading but overall my stay was great. The staff was friendly and helpful. The cleaning staff did an amazing job at cleaning the rooms daily. The hotel has it's own private beach access, which I loved. It was nice and peaceful. Excellent deal for the price.

C Edited 8 years ago

Too expensive for what they offer. Our room was small and dated. The carpet felt old and moist under your feet and the bed linen felt aged also. The toilet would not refill with water. The entrance to the hotel paints a different picture and has obviously been updated or maintained fantastically. The rooms however are below average. The staff were courteous and helpful.